Your contact management workflow is costing you time you don't have. You're clicking through endless panels, waiting for data to load, and losing context between customer interactions. GoHighLevel's new Contact Detail Page fixes this—and it's a game-changer for agencies managing dozens of accounts simultaneously.
The redesigned interface delivers a faster, cleaner, smarter way to view every customer interaction in one place. Whether you're managing leads, tasks, conversations, or customer data, the improvements across the left, center, and right panels streamline your entire CRM workflow. In this guide, I'll walk you through every major feature, show you how to enable the Labs upgrades, and reveal the keyboard shortcuts that will shave hours off your weekly workload.
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What Changed: The New Contact Detail Page Design
The old Contact Detail Page was functional but clunky. Data was scattered across panels that didn't always load smoothly. Finding a specific conversation thread meant scrolling through multiple sections. Tasks and contact history weren't clearly separated. For agencies managing hundreds of contacts across multiple client accounts, this friction multiplied across every single day.
The new design solves this with a modern, purpose-built interface that prioritizes speed and clarity. The page loads faster because GoHighLevel optimized the backend to render only what you need, when you need it. The layout is now intuitive—your eye naturally flows through customer data, activity history, and conversation threads without jumping around. Most importantly, the new design was built with agency workflows in mind, not just individual users.
The visual hierarchy is cleaner, the typography is more readable, and the color contrast makes it easier to scan for critical information. If you've been using GoHighLevel for years, the first time you open the new Contact Detail Page, you'll immediately notice how much faster everything feels.
Breaking Down the Three-Panel Layout
The new Contact Detail Page organizes information into three distinct panels: left, center, and right. Understanding how each one works will dramatically improve how you navigate customer data.
The Left Panel: Quick Actions & Contact Metadata
The left panel is your control center. It displays the contact's name, phone number, email, and other core information at the top. Below that, you'll find quick-action buttons for common tasks: send SMS, email, schedule a call, or add a tag. The left panel also surfaces critical customer data like lead status, pipeline stage, and custom fields specific to your workflow. This panel collapses with a single click, giving you more screen real estate when you're focused on conversations.
The Center Panel: Conversations & Activity Stream
The center panel is where the real work happens. All messages—SMS, email, live chat, Facebook Messenger—appear in a unified conversation thread. No more switching between different message tabs to find context. Above the conversation stream, you'll see the activity timeline: notes added, tasks created, pipeline changes, form submissions. This chronological view means you never lose context about what happened and when.
The Right Panel: Tasks, Attachments & Custom Fields
The right panel keeps your workflow organized. It displays all open tasks assigned to this contact, upcoming appointments, and any attachments or documents associated with the contact. Custom fields are also accessible here, making it easy to update client information without digging through forms. Like the left panel, this collapses when you need more space.
Auto-Save Functionality: Never Lose Work Again
One of the biggest frustrations with older CRM systems is manually saving changes. You update a contact's information, add notes, change a field—and then you have to remember to click "Save" before navigating away. If you forget, your work disappears.
The new Contact Detail Page eliminates this entirely with Auto-Save. Every change you make is automatically saved within milliseconds. You update a custom field, add a note, or change a tag—and it's instantly persisted to the database. No save button. No confirmation dialog. No risk of losing work.
This is especially powerful for agencies managing multiple accounts. Your team can rapidly update contact information across accounts without worrying about accidental data loss. It's one of those small features that sounds minor until you realize how much cognitive load it removes from your daily workflow.
Auto-Save works across all editable fields: custom fields, tags, notes, phone numbers, email addresses, and more. The only indicator that a change has been saved is a brief visual feedback (usually a small checkmark or highlight that disappears after a moment). It's designed to be invisible—it works behind the scenes so you stay focused on the work.
This is built into GoHighLevel. Try it free for 30 days →
Collapsible Panels and Keyboard Navigation
Screen real estate matters, especially when you're working on a laptop or smaller monitor. The new Contact Detail Page lets you collapse any of the three panels with a single click, giving you more space to focus on what matters.
Collapse the left panel when you want more conversation history visible. Collapse the right panel when you're deep in task management. The layout adapts in real-time, reformatting the remaining content to use the full width. It's a small feature but incredibly useful during high-volume contact work.
Keyboard Shortcuts for Power Users
If you're managing dozens of contacts daily, keyboard shortcuts are a game-changer. GoHighLevel added instant navigation shortcuts to the new Contact Detail Page:
- K — Open the keyboard shortcuts menu
- C — Compose a new message
- T — Create a new task
- L — Toggle the left panel collapse
- R — Toggle the right panel collapse
- Tab — Navigate between message input and other elements
Learning these shortcuts will cut your contact management time by 20-30%. Try using them for a few days, and they'll become second nature.
💡 Pro Tip
Train your team on keyboard shortcuts during onboarding. Agencies that embrace keyboard navigation see measurable improvements in contact handling speed. Create a laminated cheat sheet and post it at each workspace—adoption happens much faster when shortcuts are visible.
How to Enable Labs Features
GoHighLevel introduced these features through the "Labs" program, which means some upgrades are optional and must be explicitly enabled. Here's how to turn on the new Contact Detail Page and all its features:
- Log into your GoHighLevel account and navigate to Settings
- Look for "Labs" or "Experimental Features" (location varies by account type)
- Find "New Contact Detail Page" in the list
- Toggle the feature ON
- Refresh your browser or navigate to any contact to see the new interface
Once enabled, the new Contact Detail Page becomes the default. You can toggle back to the classic version if needed, but we don't recommend it—you'll immediately notice the speed difference and won't want to go back.
If you're an agency manager overseeing multiple team members, enable this feature at the account level so all your users get the new interface automatically. This ensures consistency and eliminates confusion about different versions of the page.
Productivity Hacks for Agency Teams
Now that you understand the new layout, here's how to leverage it for maximum team productivity:
Hack #1: Use Collapsible Panels for Task Batching Start your day by expanding the right panel to see all open tasks across your accounts. Batch similar tasks together (all follow-up calls, all proposal sends). Collapse the right panel when you're working through conversations. This mental context-switching reduction improves focus.
Hack #2: Leverage Activity Stream for Customer Context Before responding to a customer, scan the activity timeline in the center panel. You'll instantly see the full history: when they last engaged, what actions your team took, what stage they're in. This 5-second context window prevents awkward miscommunications and makes your responses more relevant.
Hack #3: Create Custom Field Templates Set up default custom fields that appear in the right panel for each contact type (leads, customers, prospects). This makes it faster for your team to update critical information consistently across accounts.
Hack #4: Keyboard Shortcut Training as Onboarding When you bring new team members into GoHighLevel, the keyboard shortcuts have the highest ROI of any training. A 30-minute shortcut training session creates 2-3 hours of monthly time savings for each team member.
Frequently Asked Questions
Will enabling the new Contact Detail Page affect my existing workflows or integrations?
No. The new Contact Detail Page is a UI redesign that doesn't change how data flows through GoHighLevel. All integrations, automations, and workflows continue to work exactly as before. The only change is the interface you see.
Can I use the new Contact Detail Page on mobile devices?
The new Contact Detail Page is optimized for desktop and tablet. On mobile, GoHighLevel automatically adjusts the layout to a single-column view that's still faster than the old interface. Full panel collapsing features work best on larger screens.
What if my team prefers the old Contact Detail Page layout?
You can toggle back to the classic version in Labs settings at any time. However, we recommend giving the new interface at least one week before deciding—most users find it faster and more intuitive once they get past the initial adjustment period.
Does Auto-Save work for all field types?
Auto-Save works for custom fields, tags, notes, contact information (phone, email), and most standard fields. Some bulk operations may require manual confirmation, but individual field edits are automatically saved.
How do I train my team on the new keyboard shortcuts?
Press "K" in the Contact Detail Page to see the full keyboard shortcuts menu. Create a screenshot and share it in your team Slack or training materials. The shortcuts are the same across all user accounts.