When you find a GoHighLevel app that solves a real problem for your agency, leaving a review isn't just helpful—it's essential. Your feedback directly influences how other agency owners and business managers evaluate marketplace apps, and it builds trust across the entire GHL ecosystem. In this guide, I'll walk you through the complete process of leaving app reviews in GoHighLevel, including eligibility requirements, timing rules, and best practices that ensure your feedback reaches the right audience. Whether you're a long-time GHL user or just getting started, understanding the review system helps you contribute meaningfully to the community. Ready to dive in? Start your free 30-day trial to explore apps and begin reviewing them today.
Who Can Leave Reviews and When
Not everyone can leave a review in the GoHighLevel Marketplace. The platform has specific eligibility criteria designed to ensure that only genuine users provide feedback on apps. To qualify, you must be an active GoHighLevel user with a confirmed account. This means you've completed account setup and verified your email address.
Timing matters significantly. GoHighLevel doesn't allow you to review an app immediately after installing it. There's typically a waiting period—usually between 24 to 48 hours—before you can submit your first review. This safeguard prevents spam and ensures that reviewers have actually used the app before sharing their opinion. If you install an app and immediately want to review it, you'll need to wait for this window to pass.
Additionally, you can only leave one review per app per account. This prevents duplicate feedback and keeps the review section clean and manageable. If you want to update your review after additional experience with the app, you'll need to edit your existing review rather than create a new one.
💡 Pro Tip
Plan your review after you've used the app for at least a few days. This gives you enough time to understand its core features and provide substantive feedback that other agencies will find genuinely useful.
Understanding Rating vs. Review Requirements
GoHighLevel distinguishes between two types of feedback: ratings and written reviews. A rating is simply your star score (1-5 stars), while a review is a written assessment of the app's performance, features, and value.
You can submit a rating without writing a detailed review. A 5-star rating takes seconds and helps boost an app's overall score. However, if you want to provide written feedback, GoHighLevel typically requires a minimum word count—usually around 20-50 words, depending on the app category. This ensures that written reviews contain actual substance rather than one-liners.
Review limits apply to prevent review spam. Most users can leave multiple reviews across different apps, but there may be rate limiting on how many you can submit within a specific timeframe. If you're leaving several reviews in a single session, the system might throttle your ability to post new ones for a few hours. This is a normal anti-spam measure and will resolve automatically.
The review section displays both your star rating and any written comments. If you choose to rate without writing, only your stars appear. If you write a review, both elements show together, creating a fuller picture for other potential users.
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How Sandbox Accounts Affect Your Review Eligibility
If you're testing GoHighLevel on a sandbox or trial account, your review eligibility is restricted. Sandbox accounts are development environments not meant for production use, and marketplace reviews from these accounts could skew app ratings with untested or incomplete feedback.
To leave reviews, you need a live, production GoHighLevel account. Trial accounts qualify as long as they're active and verified. However, if you're using a test environment specifically created for development purposes, you won't be able to submit reviews until you upgrade or migrate to a production account.
This distinction matters if you're an agency owner evaluating multiple apps before committing. Your trial account can absolutely support your evaluation, but hold off on reviews until you've moved to a paid, production account. Once you upgrade, you'll immediately gain review eligibility.
Step-by-Step Process for Leaving an App Review
Step 1: Navigate to the Marketplace
Log into your GoHighLevel account and go to the Marketplace section. This is typically found in the main navigation menu or accessible through your account settings.
Step 2: Find the App You Want to Review
Browse or search for the specific app. Click on its listing to open the app's detail page. This page contains the app description, screenshots, pricing, and—importantly—the reviews section.
Step 3: Locate the Review Section
Scroll down to find the "Reviews" or "Customer Feedback" section. You'll see existing reviews from other users, the overall star rating, and a button or prompt to leave your own review.
Step 4: Click to Add Your Review
Click the "Leave a Review" or "Write a Review" button. This opens a review submission form where you can enter your rating and written feedback.
Step 5: Select Your Star Rating
Click on the star rating that matches your experience. 1 star is lowest satisfaction, 5 stars is highest. This is required for all reviews.
Step 6: Write Your Review (Optional but Recommended)
In the text field, provide your written feedback. Be specific about what worked well, what could improve, and whether you'd recommend the app. Aim for at least 20-50 words.
Step 7: Submit Your Review
Click the "Submit" or "Post Review" button. Your review will be recorded immediately, though it may appear to other users after a brief moderation period (usually a few minutes to a few hours).
Best Practices for Writing Valuable App Reviews
Be Specific About What You Tested
Don't just say "great app" or "doesn't work." Mention the specific features you used, the workflows you tested, and the results you achieved. For example: "I tested the SMS automation feature to send cart recovery messages, and it integrated seamlessly with my campaigns."
Balance Pros and Cons
The most helpful reviews acknowledge both strengths and limitations. Even a 5-star review can mention areas where the app could improve. Conversely, a 3-star review can recognize genuine value while explaining current gaps. This balanced approach builds credibility with readers.
Focus on Agency-Relevant Impact
Since many GoHighLevel users are agency owners, explain how the app affects client results, team efficiency, or agency revenue. Say something like: "This saved my team 5 hours per week on manual reporting, which freed them up to focus on strategy."
Avoid Complaints About GoHighLevel Itself
Your review should evaluate the marketplace app, not the core GHL platform. If you have issues with GoHighLevel's main platform, address those through support channels rather than in an app review.
Update Your Review as You Gain Experience
If you initially gave 3 stars and after 30 days of use you're getting more value, edit your review to reflect that. Conversely, if an app's quality declines, you can update your feedback to warn others. This keeps reviews current and relevant.
Be Professional and Respectful
Even if an app disappointed you, maintain a professional tone. Avoid personal attacks on developers or inflammatory language. Constructive criticism is far more persuasive than venting.