How to Configure Global Settings in GoHighLevel — Rental Business

Running a rental business means juggling dozens of moving parts—bookings, payments, notifications, calendar syncs, and client communication all need to work together seamlessly. The problem? If you're configuring these settings individually for every property or listing, you're burning hours on repetitive work while creating inconsistencies that confuse clients and slow down operations.

That's where Global Settings in GoHighLevel's Rentals feature comes in. Think of it as the control center for your entire rental operation. Instead of tweaking the same settings property by property, you configure them once at a global level—then apply listing-specific customizations only when you need them.

In this guide, I'll walk you through exactly how to set up Global Settings in GoHighLevel to standardize your booking operations, reduce manual work, and deliver a consistent experience to every client. If you're ready to see how agencies and rental businesses streamline their workflows on GHL, start your free 30-day trial today.

How to Access Global Settings in GoHighLevel Rentals

Before you can configure anything, you need to know where Global Settings lives in your GoHighLevel account. Unlike settings that are buried in property-specific menus, Global Settings for Rentals are centralized and easy to access.

Here's the exact path:

1. Log into your GoHighLevel account
2. Navigate to Rentals from the main menu
3. Select Global Settings (usually at the bottom of the Rentals submenu or in a dedicated section)
4. You'll see tabs or sections for different configuration areas: Booking Settings, Notifications, Payments, Branding, and Calendar Integration

This is your command center. Everything you configure here applies to all your rental listings unless you override it at the listing level. This hierarchical approach is powerful—it means you can set sensible defaults globally, then customize only the exceptions.

Configuring Booking Settings and Scheduling Rules

Booking settings determine how clients interact with your properties—when they can book, how far in advance, minimum stay requirements, and more. Standardizing these rules globally prevents confusion and ensures compliance across your entire portfolio.

Key settings to configure:

• Minimum Booking Window: How many hours or days ahead must bookings be placed? Set this to prevent same-day bookings if your team needs preparation time.
• Maximum Booking Window: How far in advance can guests book? Many rental businesses cap this at 12 months to manage availability.
• Minimum Stay Duration: Require a minimum of 1 night, 3 nights, 7 nights, or 30 nights depending on your business model. This is crucial for turnover economics.
• Maximum Stay Duration: If you want to prevent long-term monopolies on popular properties, set a cap.
• Blocked Days/Blackout Dates: Configure global blackout periods (holidays, maintenance windows, etc.) that apply to all properties by default.
• Time Zone: Select your business's primary time zone. This ensures all scheduling displays and confirmations align with your operations.

Once you've set these defaults, you can still override them for specific listings—useful if one property has different rules (like luxury units with 2-night minimums or budget units with 7-night minimums).

Setting Up Notifications and Communication Preferences

Notifications are where Global Settings really shine. You want every booking to trigger the right alerts at the right time—confirmation emails to guests, notifications to your team, reminders before check-in. But you don't want to configure this 50 times if you manage 50 properties.

Global notification settings include:

• Booking Confirmation Emails: Enable/disable automatic confirmations to guests after a successful booking. This should almost always be on—it's a trust signal and reduces cancellation inquiries.
• Admin Notifications: Who gets notified when a booking comes in? Set email addresses for your team members, property managers, or owners. You can configure different notification recipients for different scenarios.
• Reminder Automations: Set up automatic reminders to guests (72 hours before check-in, 24 hours before, day-of check-in). This reduces no-shows.
• Cancellation and Modification Alerts: Decide if guests can modify/cancel online and whether your team gets alerted immediately.
• SMS vs. Email Preferences: Some guests prefer text reminders. Configure which notifications go via SMS, which via email.

These global defaults ensure every client experiences consistent communication, which builds confidence and reduces support inquiries.

This is built into GoHighLevel. Try it free for 30 days →

Customizing Your Booking Page Branding

Your booking page is often the first interaction guests have with your business beyond your website. It should reflect your brand—colors, logo, tone, and messaging—not GoHighLevel's generic defaults.

Global branding settings let you control:

• Logo and Header Image: Upload your company logo and a branded header image that appears on every booking page. This creates instant professional credibility.
• Color Scheme: Set primary and accent colors that match your brand guidelines. Every button, link, and highlight will use these colors.
• Custom Domain: Use a branded booking domain (e.g., book.yourcompany.com) instead of GoHighLevel's generic subdomain. This is a massive trust builder.
• Booking Page Copy and Messaging: Customize welcome text, section headers, and call-to-action buttons to match your voice.
• Terms and Conditions: Add your rental agreement, cancellation policy, and house rules directly to the booking page.
• Thank You Message: After booking, guests see a custom thank-you page. Make it helpful by including check-in instructions, payment confirmation, or next steps.

A branded booking experience reduces friction and makes guests feel they're booking directly with you, not a third-party platform.

Configuring Payment Processing and Fee Structures

Payment processing is non-negotiable in the rental business. You need consistent, reliable collection before check-in. Global payment settings ensure every booking follows the same payment logic.

Payment configuration options:

• Payment Processor Integration: Connect your Stripe, PayPal, or other processor globally. This means every listing processes through your account, not the guest's.
• Require Payment at Booking: Decide if the full amount is due immediately, or if you allow deposits (e.g., 50% due now, 50% due 7 days before check-in).
• Processing Fees and Service Charges: Configure whether you absorb payment processor fees or pass them to guests. Set a percentage or flat fee.
• Cleaning Fees, Taxes, and Add-ons: Define global cleaning fees or taxes that apply to all bookings, then override them per-property if needed.
• Refund Policy: Set automatic refund rules based on cancellation timing (e.g., full refund if cancelled 14+ days prior, 50% if 7-13 days, no refund within 7 days).
• Currency and Tax Regions: If you operate in multiple countries or tax jurisdictions, configure global tax rules and currency settings.

A fully configured payment system means bookings are automatically processed, your revenue is protected, and you have zero payment disputes—your payment terms are clear from the moment the booking page loads.

Why Centralizing Global Settings Saves Time and Improves Experience

You might be wondering: why not just configure everything at the listing level? The answer is efficiency and consistency.

Time savings: Imagine managing 30 properties. Without Global Settings, you'd configure booking windows, notifications, payment terms, and branding 30 times—and keep track of which properties have which rules. With Global Settings, you configure once and apply instantly to all 30 properties. That's hours saved.

Consistency: Global Settings ensure every guest gets the same experience. Every booking page looks branded. Every confirmation email hits the same tone. Every payment is processed the same way. This builds trust and reduces support tickets from confused guests.

Scalability: When you add property #31, it inherits all Global Settings automatically. No setup required. This is how you scale without doubling your workload.

Compliance: If regulations change or you need to update your cancellation policy, you change it once globally instead of hunting through 30 property settings.

Guest experience: Guests don't think about your internal setup—they just expect a smooth, branded, professional booking process. Global Settings deliver that automatically.