If you're running a GoHighLevel agency with multiple sub-accounts, you know the friction: clients log in, open the Template Library, and get overwhelmed by dozens of filter options they don't need. Types and Tags pile up. Navigation becomes a chore. Productivity drops.
That's where the Hide Types and Tags feature changes the game. This powerful admin control lets you customize what your sub-accounts actually see in their Template Library — removing clutter, maintaining brand consistency, and making the entire platform feel intentionally designed just for them.
In this guide, I'll show you exactly how to use this feature to organize faster, simplify workflows, and deliver a white-label experience your clients will appreciate. And if you haven't experienced GoHighLevel yet, start your free 30-day trial here — it's double the standard trial period.
What is the Hide Types and Tags Update?
GoHighLevel's Hide Types and Tags feature is an admin-level control that lets you determine which template filters appear in your sub-accounts' Template Libraries. Instead of exposing every possible type and tag in your system, you choose exactly which ones matter for your workflow.
Think of it as curating your digital storefront. When you open a retail store, you don't display every product you've ever made — you feature what your customers actually need. This feature applies that same principle to your template management.
Previously, sub-account users had to scroll through irrelevant filter options, creating noise and making it harder to find the templates they actually needed. This update eliminates that friction entirely.
The feature works at the agency level. Admin users (account owners and team members with admin permissions) can toggle Types and Tags visibility on or off for their entire workspace, ensuring a consistent, clean experience across all sub-accounts.
How to Hide Types and Tags in Your Template Library
Getting started is straightforward. Here's the step-by-step process:
Step 1: Navigate to the Template Library Settings
Log into your GoHighLevel account as an admin. Head to the Template Library section in your main dashboard. Look for the settings or configuration gear icon — this is typically located in the upper right corner of the Template Library interface.
Step 2: Access the Types and Tags Management Panel
Once you're in the settings menu, locate the "Hide Types and Tags" option. This feature panel shows all available Types and Tags currently active in your system. You'll see a complete list organized by category.
Step 3: Select Which Types and Tags to Hide
Review the full list. Identify which Types and Tags your sub-accounts don't need. For example, if you only use email templates and landing page templates, you might hide form templates or survey types. Check the boxes next to each item you want to hide.
Step 4: Save and Confirm Your Changes
Click the Save or Apply button. GoHighLevel will update your template visibility across all sub-accounts in real-time. There's no waiting period — changes take effect immediately.
Step 5: Test the Sub-Account View
Log into one of your sub-accounts (or have a team member do so) and navigate to the Template Library. Verify that only the Types and Tags you want visible are showing. Hidden items will no longer appear in filter dropdowns or navigation menus.
Key Benefits of Hiding Types and Tags
Reduces Clutter and Cognitive Load
When your Template Library shows only relevant options, users spend less time deciding and more time executing. A simplified interface is a faster interface.
Improves User Experience for Clients
If you're managing client accounts, hiding irrelevant templates creates a white-label experience that feels custom-built. Clients see a curated library tailored to their specific industry or use case — not a generic dump of every template you've ever created.
Maintains Brand Consistency
By controlling which templates are visible, you ensure clients only access templates that align with your branding guidelines and quality standards. No outdated templates. No experimental versions. Only the best.
Accelerates Onboarding
New team members or client users get overwhelmed less easily when the interface is simplified. Training time decreases. Time-to-value increases.
Enforces Workflow Discipline
When you hide unnecessary Types and Tags, you're essentially saying: "This is how we work." This creates consistent processes across your entire organization.
💡 Pro Tip
Don't hide everything at once. Start by hiding only the Types and Tags you're absolutely certain your sub-accounts won't use. You can always hide more later, but expanding access requires manual changes. Better to start conservative and expand as needs emerge.
This is built into GoHighLevel. Try it free for 30 days →
Best Practices for Organizing Templates with Branding Consistency
Audit Your Current Template Library First
Before hiding anything, take inventory. What Types and Tags do you actually use? What's dead weight? Document your findings in a simple spreadsheet. This gives you a clear picture of what matters.
Group by Business Function, Not by Template Type
Instead of thinking "hide all survey templates," think "hide everything my email marketing clients don't need." This perspective keeps branding and workflow top-of-mind.
Create Agency-Wide Naming Conventions
Before you hide Types and Tags, establish clear naming rules. If your team uses inconsistent terminology, hiding some items will confuse users trying to find others. Standardize first, then hide.
Document Your Decisions
Write down why you hid specific Types and Tags. Share this documentation with your team. When new team members join, they'll understand your organizational philosophy without guessing.
Revisit Quarterly
As your agency grows and evolves, your template needs will change. Review hidden Types and Tags every three months. Unhide items that have become relevant. Hide new ones that have become obsolete.
How to Streamline Sub-Account Experience with Simplified Navigation
The real magic of this feature happens at the sub-account level. Here's how hiding Types and Tags directly improves the user experience:
Faster Template Discovery
Sub-account users can find the exact template they need in seconds instead of minutes. With 15-20 Types and Tags visible instead of 50+, filtering becomes intuitive rather than frustrating.
Reduced Support Tickets
When users can't find templates or don't understand filter options, they submit support tickets. A simplified Template Library cuts these inquiries dramatically. Your support team has bandwidth for actually strategic work.
Increased Template Adoption
Sub-accounts who understand the Template Library use it more often. More template usage means faster campaign launches and more consistent branding across client projects.
Better Compliance Control
If you have compliance or brand guidelines that restrict certain template types, hiding them enforces those rules at the platform level. No risk of sub-accounts using unapproved templates by accident.
Customize Filters for Maximum Relevance
Beyond hiding, you can be strategic about which filters you keep visible. Think about your agency's primary services and structure your visible Types and Tags accordingly.
For Email Marketing Agencies: Show only email-related Types. Hide landing pages, forms, and surveys unless clients specifically requested those services.
For Full-Service Digital Agencies: Show all Types, but hide industry-specific Tags that don't apply to your client base. If you work with e-commerce, hide nonprofit and consulting tags.
For Client Service Teams: Hide Types and Tags that should only be modified by your agency admins. This prevents accidental changes to core templates.
The key is asking: "What decision does this filter help users make?" If it doesn't directly contribute to finding the right template, hide it.
This level of customization transforms GoHighLevel from a powerful generic platform into a purpose-built tool that feels like it was designed specifically for your business model.